Active Listening

The dos and don'ts of constructive listening
This module is part of our:
Workplace Communications Essentials Series
Module_Active Listening_3 1
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About the module


10 minutes


English, French


VR, PC, mobile and web

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LLM & scripted roleplays

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AI-powered personalised feedback

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Completion certificate

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Lesson planning resources


Who is it for?

This comprehensive module is designed for a diverse range of learners and a broad range of competency levels. It’s particularly beneficial for:

  • Higher Education institutions: Enables students to develop essential soft skills in preparation for the transition from academia to the workplace.
  • Business Schools: Offers graduating students essential skills for leadership roles and business communication.
  • Corporations and Enterprises: Provides essential workplace skills, key for junior or apprentice-level employees to help them transition into work.
  • Employability agencies: Supports individuals transitioning into new roles where effective communication is key.
  • Further Education colleges: Bridges the gap between academic provision and setting students up for real-world success.

The Scenario

You are meeting with Dave and Amy, 2 colleagues. Dave just got feedback from his manager and is pretty upset. He needs to talk. Amy jumps in and tries to help out ... poorly. Your first task is to observe Amy and identify poor active listening behaviours. Later, face-to-face with Dave, you will have a chance to practise your active listening skills and help him towards finding a solution

Active listening _ Leonard _ Courtyard

Learning objectives.

The Active Listening scenario looks at a set of techniques that will help you build better relationships with the people around you.

  • Identify emotions in a conversation
  • Distinguish between good and poor active listening practices
  • Apply active listening techniques and behaviours in a practical scenario

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