Created in collaborate with Sage, learners will discover the three characteristics of a successful negotiator: establishing relationships, understanding and using different skills, and employing effective negotiation strategies.

Luke is a US doctor who conducts an interview with a young mother in a low-income country whose baby is failing to thrive. Can your health professionals recognise his implicit bias, understand its impact, mitigate their personal angle and navigate a difficult conversation with Luke to help him to understand the implications of his predispositions?

A series of VR training simulations to help newly qualified doctors and medical students to improve patient communications.

These two modules provide a safe space to develop the person-centred communication skills learners will need to put their Care Certificate qualification into practice in healthcare or social care environments.

Find your voice! Learn how to manage your nerves, connect with your audience, communicate with clarity and present compelling, persuasive and inspirational speeches, whatever the situation.

An interview should be your time to shine, but nerves and anxiety can hold you back. This module looks at three simple methods to help you: build confidence, manage anxiety and banish harmful self-criticism.

This module looks at how to answer character-based interview questions. Discover a three-part strategy and learn how to turn your needs into strengths to show why you’re the best person for the job.

This module looks at how to answer behavioural interview questions. Learn why great storytelling is essential for making an impact during an interview and discover a simple, effective technique for crafting winning answers to almost any question.

Fine-tune your interview technique and put your job interview skills to the test. Choose between six modes of play, practise answering common interview questions in your own words, then switch positions to playback your answers as seen through the interviewer’s eyes.

Learn how others see you and develop self-awareness, practise introducing yourself to new colleagues and discover 3 rules to making a positive impact at work.

Identify non-inclusive behaviours, experience what microaggressions feel like and practise strategies to challenge non-inclusive behaviour such as objective feedback, impact assessment and open-ended questioning.

Observe how conflicts can develop within diverse teams, develop your ability to flag non-inclusive behaviour and practise relationship-building skills.

Observe how managers perpetuate non-inclusive behaviour, develop techniques to challenge and create self-reflection and practise giving effective feedback.

Observe how a leader’s own behaviour can perpetuate inappropriate behaviour, develop skills to help others address the source of their conflicts and practise coaching others to lead by example.

Identify microinsults and microinvalidations, learn strategies for having constructive conversations about racism and practise challenging others safely and effectively.

Explore your own bias, stereotypes in TV and films and learn a four-step strategy for identifying and challenging biased behaviour.

Discover what intersectionality means in practice, identify privilege, and reflect on how your own social identity shapes your privilege.

Developed in collaboration with the International Training Centre of the International Labour Organisation (ITCILO), this module helps learners to become active participants in saying no to sexual harassment.

Identify poor communication practices, experience what you sound like to other people and practise clear communication behaviours like emotional self-regulation, affirmative body language or summarising.

Identify poor active listening habits, experience what lack of active listening feels like and practise active listening behaviours like clarifying, summarising or acknowledging emotions.

Susan is a patient under the care of the community mental health service. She was diagnosed with depression and anxiety some time ago and has attempted suicide on 2 occasions. Now she’s starting to think about ending her life again. Can you help her?

Jeremy is looking forward to getting home after a weekend away. He’s tired and his partner is relying on him to look after the kids later, while they go to work. Unfortunately, there seems to be some kind of hold up on the line. Can you help?

Jeremy is joining friends for a weekend away, but a delay is threatening to sabotage his plans and he’s starting to get angry. Do you have the customer service skills necessary to reassure him and help him find a solution?