Navigating Difficult Patient Interactions

This Learner Pathway will empower staff and students with the techniques and confidence to de-escalate tense situations, manage their own anxieties, and support their patients in difficult moments. Book a call with our team to get access to our Learner Pathways through our platform trial.
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About the pathway

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AI-powered personalised feedback

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Completion certificate

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Compatible with VR, PC, mobile and web

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Contains: learning module, AI roleplay, bite-sized activities, and a quiz

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60+ minutes

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English

The journey

Navigating Difficult Patient Interactions - 60 mins

This learning pathway empowers healthcare professionals to confidently handle challenging patient interactions.

Learners will develop essential skills in managing their own stress using personalized techniques and in recognizing crucial anger signals.

This foundation enables them to approach difficult conversations with greater calmness and empathy.

Practice activity - Reflecting on challenging patient interactions
Theory activity - Personal calming techniques
Practice activity - Identifying anger signals
Practice activity - Learn how to defuse anger with empathy
Quiz
Practice activity - Practise active listening
AI roleplay - Practise your Active Listening
Learning module - The Mental Health Practitioner
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Who is it for?

This pathway is intended to be used by healthcare staff and students across varying sectors.

objectives

Learning objectives.

By completing this Learner Pathway, learners will:
  • Apply active listening techniques to help de-escalate tense situations and make patients feel heard and understood.
  • Explore personal calming techniques, including depersonalisation, grounding and box breathing, to manage stress responses in hostile situations.
  • Identify verbal and non-verbal anger signals to help prevent tension escalation.
  • Learn how to navigate difficult patient conversations with calmness and empathy.

What people say about Bodyswaps

"I have been waiting for VR to transform the way we educate people for the last 15 years – finally Bodyswaps has produced what I have been waiting for."
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Anne Scrimshaw
Fab Lab Manager, Sandwell College
South Yorkshire Primary Care Workforce & Training Hub
"I can highly recommend it as a fantastic learning tool! I was very impressed with the quality of the information delivered, the level of interactivity and variety of teaching methods."
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Delia Whitworth
Health and Social Care Lecturer, City of Wolverhampton College
"Students really appreciated the use of this type of simulation for communication skills training because of the psychological safety it offered them, regardless of the device they chose to use."
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Elizabeth Stone
Assistant Dean & Associate Professor, University of North Carolina at Chapel Hill
"One student, who’d never done VR before, was so happy with the immediacy of the learnings from Bodyswaps that they felt it was probably one of the most valuable things they’d done as a first year."
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Pauline McKeever
Associate Head Global Engagement and Educational Partnerships
"It very quickly became apparent that the ability to practise conversations - whether they're clinical conversations or general communication skills, in a safe space with no one else listening and no one paying attention where, if you made a mistake, you hit reset and you could start again - was amazing and it really opened people's eyes up to that."
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Liz Leggott
Project Manager, South Yorkshire Primary Care Workforce & Training Hub

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