Navigating Difficult Interactions in Healthcare

2.1a Demonstrate qualities of empathy

2.1b Demonstrate compassionate care

2.1c Establish mutual respect with the individual and family

2.2b Consider individual beliefs, values, and personalized information in communications

2.2c Use a variety of communication modes appropriate for the context

2.2d Demonstrate the ability to conduct sensitive or difficult conversations

2.2f Demonstrate emotional intelligence in communications

2.3f Apply nursing knowledge to gain a holistic perspective of the person, family, community, and population

2.5a Engage the individual and the team in plan development

2.5g Address individuals’ experiences and perspectives in designing plans of care

9.1b Reflect on one’s actions and their consequences 

9.1d Change behavior based on self and situational awareness

9.2b Facilitate health and healing through compassionate caring

9.2c Demonstrate empathy to the individual’s life experience

9.2f Apply principles of therapeutic relationships and professional boundaries

9.2g Communicate in a professional manner

9.5b Demonstrate the core values of professional nursing identity

9.5c Demonstrate sensitivity to the values of others

9.5d Demonstrate ethical comportment and moral courage in decision making and actions

9.5e Demonstrate emotional intelligence