Fundamentals of Therapeutic Communication

2.1a Demonstrate qualities of empathy 

2.1b Demonstrate compassionate care 

2.1c Establish mutual respect with the individual and family

2.2a Demonstrate relationship‑centered care 

2.2b Consider individual beliefs, values, and personalized information

2.2c Use a variety of communication modes appropriate for the context 

2.2d Demonstrate the ability to conduct sensitive or difficult conversations 

2.2f Demonstrate emotional intelligence in communications

2.3f Apply nursing knowledge to gain a holistic perspective of the person, family, community, and population

2.4b Create a list of problems/health concerns

3.1i Identify ethical principles to protect the health and safety of diverse populations

6.1e Communicate individual information in a professional, accurate, and timely manner

9.1f Safeguard privacy, confidentiality, and autonomy in all interactions

9.2b Facilitate health and healing through compassionate caring

9.2c Demonstrate empathy to the individual’s life experience

9.2e Demonstrate cultural sensitivity and humility in practice

9.2f Apply principles of therapeutic relationships and professional boundaries

9.2g Communicate in a professional manner

9.5c Demonstrate sensitivity to the values of others

9.5d Demonstrate ethical comportment and moral courage in decision making and actions

9.5e Demonstrate emotional intelligence

9.6b Demonstrate awareness of personal and professional values and conscious and unconscious biases