Let’s change behaviour - for good

Identify poor active listening habits, experience what lack of active listening feels like and practise active listening behaviours like clarifying, summarising or acknowledging emotions.

Identify poor communication practices, experience what you sound like to other people and practise clear communication behaviours like emotional self-regulation, affirmative body language or summarising.

Identify non-inclusive behaviours, experience what micro-aggressions feel like, practise strategies to challenge non-inclusive behaviour such as objective feedback, impact assessment and open-ended questioning.

Learn how others see you and develop self-awareness, practise introducing yourself to new colleagues and discover three rules to making a positive impact at work.

Observe how conflicts can develop within diverse teams, develop your ability to flag non-inclusive behaviour and practise relationship-building skills.

Observe how managers perpetuate non-inclusive behaviour, develop techniques to challenge and create self-reflection and practise giving effective feedback.

Observe how a leader’s own behaviour can perpetuate inappropriate behaviour, develop skills to help others address the source of their conflicts and practise coaching others to lead by example.

An interview should be your time to shine, but nerves and anxiety can hold you back. This module looks at three simple methods to help you: build confidence, manage anxiety and banish harmful self-criticism.

This module looks at how to answer character-based interview questions. Discover a three-part strategy and learn how to turn your needs into strengths to show why you’re the best person for the job.

This module looks at how to answer behavioural interview questions. Learn why great storytelling is essential for making an impact during an interview and discover a simple, effective technique for crafting winning answers to almost any question.

Fine-tune your interview technique and put your skills to the test. Choose between six modes of play, practise answering common interview questions in your own words, then switch positions to playback your answers as seen through the interviewer’s eyes.

Jeremy is looking forward to getting home after a weekend away. He’s tired and his partner is relying on him to look after the kids later, while they go to work. Unfortunately, there seems to be some kind of hold up on the line. Can you help?

Jeremy is joining friends for a weekend away, but a delay is threatening to sabotage his plans and he’s starting to get angry. Do you have the customer service skills necessary to reassure him and help him find a solution?