Resolving Conflict

How to create an inclusive team environment

Learning Objectives

Diversity isn’t just about bringing different people together, it’s about creating an environment where everyone feels welcome and accepted. This scenario looks at a set of techniques that will help you resolve conflicts by coaching the manager to do so.

  • Learn how a leader’s own behaviour can perpetuate inappropriate behaviour
  • Develop skills to help others address the source of their conflicts
  • Practise coaching others to lead by example

This module is part of our Inclusive Leadership series.

The Scenario

Jeremy has set up a project meeting with his team members Abeeku, Leonard and Florence. Given the explosive team dynamic, Jeremy would need to display expert leadership skills to keep the meeting on track. Unfortunately, he fails and the meeting goes terribly wrong.

After that, Jeremy requests your help to understand how improving his own leadership skills could help the team address their problems in a more constructive way.

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