Healthcare workers are some of the busiest people in the world. With so much to learn and think about it can be hard to focus on other things, like learning soft skills. But being able to communicate effectively is a vital part of any healthcare role.

When you’re talking to a diverse group of patients every day – each with unique needs, concerns and opinions – being able to read the situation and respond in the right way, with empathy, is important. Not only that, but poor communication increases the chance of misunderstandings and inaccuracies.

Our communication training for healthcare workers has been designed to help these busy workers improve their relationships with their patients and make sure the information they deliver, whatever the circumstances, is fully understood.

Healthcare modules


The Mental Health Practitioner

Working in partnership with SAGE Publishing, we designed this cutting-edge resource for health and social care training to help Mental Health Practitioners reflect on their communication style when talking to patients who are struggling with their mental health.

In this safe space, learners can practise delivering information in the right way, increase their awareness of their own communication style and how to adapt it to these situations.


Course highlights

  1. Develop appropriate and confident mental health patient care behaviour
  2. Practise individualized therapeutic interaction techniques in communicating with diverse patients
  3. Develop understanding of mental health and mental illness concepts in delivery of therapeutic techniques with different types of clients and environments
  4. Practise and develop soft skills, especially interpersonal communication skills
  5. Build self-confidence
  6. Practise adapting to a particular patient's situation



“Bodyswaps has been helping SAGE to think through the possibilities of VR for the university market and to push us to think creatively about how to harness the emotional and experiential potential of VR”

Katie Metzler, Head of Methods Innovation, SAGE Publishing Katie Metzler, Head of Methods Innovation, SAGE Publishing
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