Healthcare workers are some of the busiest people in the world. With so much to learn and think about it can be hard to focus on other things, like learning soft skills. But being able to communicate effectively is a vital part of any healthcare role.

When you’re talking to a diverse group of patients every day – each with unique needs, concerns and opinions – being able to read the situation and respond in the right way, with empathy, is important. Not only that, but poor communication increases the chance of misunderstandings and inaccuracies.

Our communication training for healthcare workers has been designed to help these busy workers improve their relationships with their patients and make sure the information they deliver, whatever the circumstances, is fully understood.

Healthcare modules


The Mental Health Practitioner

Working in partnership with SAGE Publishing, we designed this cutting-edge resource for health and social care training to help Mental Health Practitioners reflect on their communication style when talking to patients who are struggling with their mental health.

In this safe space, learners can practise delivering information in the right way, increase their awareness of their own communication style and how to adapt it to these situations.


Course highlights

  1. Develop appropriate and confident mental health patient care behaviour
  2. Practise individualized therapeutic interaction techniques in communicating with diverse patients
  3. Develop understanding of mental health and mental illness concepts in delivery of therapeutic techniques with different types of clients and environments
  4. Practise and develop soft skills, especially interpersonal communication skills
  5. Build self-confidence
  6. Practise adapting to a particular patient's situation



"Having that ability to do it in VR gives us a lot of practice, as opposed to real life where you've only got one take, so if you get it wrong, it might actually aggravate the patient much more. Whereas here, you've got the opportunity to learn from that and really hone in your skills to diffuse the situation in a much better light. VR gives us the opportunity to make mistakes. It's as simple as that, really."

Dr Rahul Nelapatla, GP Trainee

"For me, why Bodyswaps is exciting is I've not really seen anything like it before. So, experiencing the AI is very realistic, the script is very high quality, and I actually feel like I'm there. So in terms of that, I feel like I gained lots of experience, but also it feels very safe that it's just between me and the AI, which means that I can develop and try lots of things that you can't in some other experiences."

Javidul Islam, Physician Associate Preceptorship Lead & Educator, South Yorkshire Primary Care Workforce & Training Hub

"Bodyswaps jumped out to me because they had a lot of scenarios that could be used by a lot of different people in a lot of different roles. Even in the first sort of foray into testing, one of our GPs said this would be great in this circumstance. This would be great in a different circumstance. So we could easily see that it could be used in many different settings for many different roles."

Liz Leggott, NHS Clinical Entrepreneur & Project Manager for the Innovation Centre, South Yorkshire Primary Care Workforce & Training Hub

"In terms of the overall experience, it's the fact that it felt like a safe space in which to practice and and try techniques. It's just very different to what we're used to. Normally, the simulation is in person, big audience watching you, because you got to take it in turns. It felt very different."

Dr Nabeel Alsindi, GP & Place Medical Director, Doncaster/SY ICB

"Often when trainees talk about doing their roleplays or simulations, whether that's perhaps in trios with themselves or with actors, they often describe feeling very embarrassed, it feels quite cheesy - especially doing it in front of colleagues. I see one of the advantages of virtual reality is people are doing that much more on their own. They perhaps remove some of that performance anxiety. People can perhaps find ways of being more authentic selves rather than overthinking what am I supposed to be doing?"

Dr Alan Shirley, GP Clinical Director, South Yorkshire Primary Care Workforce & Training Hub

“Bodyswaps has been helping SAGE to think through the possibilities of VR for the university market and to push us to think creatively about how to harness the emotional and experiential potential of VR”

Katie Metzler, Head of Methods Innovation, SAGE Publishing Katie Metzler, Head of Methods Innovation, SAGE Publishing
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