When things go wrong, great customer service isn’t about fulfilling a need. And it’s not about creating a ‘wow’. It’s about looking beyond the immediate transaction to customers’ unseen struggles and finding ways to mitigate them.
If a customer’s personal struggle is compounded by a disruption in service, emotions will run high. But impressions created by service providers at these times last for a long time.
These simulations offer a safe space for customer-facing staff to learn how to identify emotional triggers, respond to intense emotions and enhance customer control to provide exceptional customer service - even during difficult situations.
Available on VR, PC and mobile in English and French.