Introducing: Ryan, Elyse, and Dan - three more members of our team, who all have different roles to play in creating the Bodyswaps platform and ensuring the success of our customers. In this post you’ll get to meet another member of our Customer Success team, as well as some new roles!
Ryan started with Bodyswaps in May 2023
Prior to joining the team, Ryan worked as a software engineer for a large e-commerce platform. He worked on two different teams, helping to support the services on both the front and back end. Now, as Senior Fullstack Developer at Bodyswaps, Ryan helps to oversee and support the cloud infrastructure services that we provide. To ensure we meet the growing demand for our immersive learning content, we are looking at possible expansion and scaling opportunities for both the team and the software - both of which Ryan is involved in and something he’s very excited to be supporting with
It’s likely not too farfetched to guess that soon some of these solutions Ryan and the team implement could be rooted in the use of AI. The use of AI, and ChatGPT in particular, is what Ryan mentioned when we asked what he admires in the tech industry - as it’s opening up some very exciting paths for us.
Ryan at our Team Day in May 2023
When not taking care of our cloud infrastructure, you’re most likely to find Ryan coaching his under-8s football team. With training in the week and matches at weekends, he spends a lot of time creating future football stars. When not with the team, he’s probably out exploring Northumberland - in the forest, on some mountains, or on the coast
Elyse started with Bodyswaps in December 2022
Before Bodyswaps, Elyse worked as an occupational therapist - first in Canada and then in the UK when she moved over here four years ago. Elyse worked primarily in rehab, working with clients who had quite significant injuries like spinal cord or traumatic brain injuries. Alongside the actual therapy, the role also required Elyse to work with families and with equipment vendors to get her clients the equipment they needed.
In our interview, Elyse drew parallels between the requirements of an OT and what she now does at Bodyswaps: in both, the journey she takes with clients and customers is very similar - building relationships, getting to know them, trying to figure out their goals and then figuring out how to implement the interventions needed to get them to those goals. As a Customer Success Executive at Bodyswaps, Elyse’s main focus is on supporting our customers’ journeys with Bodyswaps - to build strong and long lasting relationships by helping them achieve their goals. Some of Elyse’s responsibilities include onboarding new customers, providing training and support, troubleshooting challenges or technical issues, and gathering feedback for product and process improvement.
Elyse at our Team Day in May 2023
When we asked Elyse what she most admired in the ed-tech industry, she highlighted its fast-paced nature - how there’s always something new to learn and adapt to. Like Ryan, Elyse brought up ChatGPT and its impact on the industry - how new innovations appear that can solve problems or simplify current processes.
If she’s not at work supporting our customers, Elyse is most likely travelling, hosting dinner parties, or somehow staying active - Crossfit, biking, hiking, running, depending on the day. Travelling is perhaps Elyse’s favourite thing to do - it was actually a key factor behind her and her husband’s move to the UK: to travel within the UK and also be in close proximity to Europe. Recent highlights include her trip to Oslo, as well as travelling South America - visiting Machu Picchu and biking the death road
Dan started with Bodyswaps in September 2022
Following a Bachelor’s degree in Computer Games Technology, Dan worked in customer service and sales at an online mobile phone retailer for a couple of years. At the same time, he worked on an art portfolio which catalogued his personal projects, such as 3D environments and characters, to help him pursue a different career path. Having always wanted to use his degree to its full extent, Dan joined the team at Bodyswaps.
As a Content Integrator, Dan’s main responsibility lies in creating our immersive modules. But at Bodyswaps we always aim to provide our team with opportunities to learn and grow - for Dan, this came in the form of creating the avatars within our modules, something not originally in his job description, but something he’s taken to with great enthusiasm and skill.
When we asked Dan what he most admired in our industry, he brought up the overall mission of the tech industry. More specifically, how tech can help people - joining the team at Bodyswaps brought an awareness for Dan in how tech like VR is now being used to help people overcome performance anxiety and other challenges with soft skills. In his own words, “I find that working to help people overcome their struggles just to be a very noble pursuit in general.”
When not at work making magic, you’re likely to find Dan hanging out with friends - both in-person and online, out longboarding, or out for a walk. There’s also the chance you’ll find him playing a good video game
It certainly is a long - and extremely interesting - story with twists that could rival any good crime drama. And if you’d like to know more… well you might have to ask him yourselves.
Are you a self-starter with the desire to make a difference in your job? Want to work with a talented and varied team to work on an immersive learning platform that’s helping institutions develop their students’ soft skills? If you do, and you’ve got a passion for education and technology to boot, then take a look at our job vacancies.